Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

Your Name
Address
Phone Number
Email Address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us anytime.

The personal information which we hold will be held securely in accordance with our internal security policy and the laws governing it.

If you have any questions/comments about privacy, you should contact us at Customersupport@designerindian.co.uk

COLOUR DISCLAIMER

DesignerIndian.co.uk firmly believes that all the customers who order online are aware that colours seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

Due to our garments being hand finished, exact details and colour options offered on the web are an exercise to provide our customers with the maximum available choice.

A slight variation (up to 5%) in the shade/clours selected by you is considered as a normal practice, as these garments have a tendency to reflect different shades of a colour under different light and weather.

Delivery & Return Policy

Standard

For mainland UK we deliver 5 days a week - Monday to Friday excluding Bank Holidays and public holidays. Usually delivery times are between 8.00am - 6.00pm. We aim to deliver within 3 working days following the date your order is processed, however our general time given for delivery is 5 working days. If for any reason this is not possible we will contact you and offer the alternatives.

A signature is required on delivery. If you are not in when our couriers first try to deliver they will leave a calling card and take your order back. A further deliver attempt will be made however if they are still unable to deliver the parcel, it will be held at your local Post Office or delivery deport of which you will be advised on the card left by the couriers. This will be held at the Post Office for a further 2 weeks after which time it will be return to us.

You will be able to track your missed delivery by logging on to 'www.royalmail.com' placing your house number and postcode or the parcel number which would have been provided to you on the card left by our courier.

Further re-deliveries may incur a further postal charge.

UK DELIVERY
STANDARD: within 3 - 5 days
£4.50

EXPRESS : 1 - 2 days *
£5.95

* Guaranteed delivery to most UK addresses within 2 working days (not including Saturdays, Sundays and public holidays).

Scottish Highlands, Ireland, Northern Ireland, Isle of Man, Isle of Sicily incurs an additional surcharge of £10.50.

EXPRESS DELIVERY

If you require your order urgently or at a specific time we are able to offer special times for delivery as detailed below:

Delivery before 9.00am (Mon-Fri) £24.50

Delivery before 12.00am (Mon-Fri) £14.50

Saturday Delivery £24.50 - Mainland England Only (Friday orders only)

INTERNATIONAL POSTAGE

European Postage costs are available on request

RETURNS

Your complete shopping satisfaction is our Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

If you are not completely satisfied with your purchase, you must contact us within 24 hours at returns@designerindian.co.uk explaining why you wish to return or exchange the item. You will then receive an email within 24 hours with a unique Returns Authorisation Code and instructions on how  to proceed. Please do not return the item until you have received this email and your Returns Authorisation Code from DesignerIndian.co.uk.

There is an admin surcharge of £5.50 for exchange items on top of delivery charges.

We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 7 days of receipt.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. *Note: All products are checked thoroughly before dispatch. Please take care when trying on items of clothing and please ensure that you are not wearing make-up, perfume or a deodorant, which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

Please ensure items are adequately packaged and labelled and your completed returns form is enclosed with the return code provided by us.

We cannot accept liability of items until they have been received by our offices; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.

Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items that do not reach us therefore please ask the Post Office for a free Certificate of Postage.

We comply with all Distant Selling Regulations for further information see Terms & Conditions.

REFUNDS

Refunds will be processed within 28 days of receipt of returns. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase.

Unacceptable Returns

Cosmetics, Hair Accessories or Pierced Jewellery items will be neither exchanged nor refunded due to current Health & Hygiene regulations

If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.

Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Missing Items / Damaged goods

If any product we supply fails prematurely due to an inherent fault we will provide you with an appropriate remedy e.g. refund replacement or repair. Simply email us at customersupport@designerindian.co.uk. No decisions can be made regarding the item until the goods are received by our returns department. No claim for short delivery of goods or goods damaged in transit can be entertained unless notification of the shortage or damage is given to us within 3 days of the date of receipt of the goods.